Privacy Policy
Last updated: May 2026
VirtuoMed Connect (Pty) Ltd respects the privacy of individuals who visit this website or contact us through it. This Privacy Policy explains what personal data we collect, how we use it, and how privacy-related enquiries may be submitted.
1. Responsible entity
The responsible entity for this website is:
VirtuoMed Connect (Pty) Ltd
Registered address:
Unit 3, 2nd Floor
Ausspann Plaza
Ausspannplatz
Windhoek
Namibia
Privacy-related enquiries may be submitted through the contact form on this website.
2. Personal data we collect
We may collect personal data that you provide directly to us through the contact form, including:
Name
Organisation
Email address
Message content
Any other information you choose to include in your enquiry
We may also process limited technical information when you visit the website, such as IP address, browser type, device information, pages visited, access times, and similar data needed to operate, secure, and maintain the website.
Please submit only the information necessary for us to assess and respond to your enquiry. Do not include confidential or sensitive personal information unless specifically requested.
3. How we use personal data
We use personal data for the following purposes:
To receive, review, and respond to enquiries
To assess whether an enquiry relates to a concrete venture, deployment, investment, or operating requirement
To manage business communications and follow-up discussions
To operate, maintain, and secure the website
To comply with legal, regulatory, accounting, or governance obligations where applicable
We do not use contact form submissions for general consumer marketing.
4. Legal basis
Where data protection laws require a legal basis for processing, we rely on one or more of the following:
Your request or enquiry before entering into a potential business relationship
Our legitimate interest in reviewing and responding to relevant institutional, investment, technology, or operating enquiries
Compliance with legal or regulatory obligations
Consent, where consent is required for a specific processing activity
5. Internal handling and limited technical processing
Contact form submissions are reviewed internally by VirtuoMed Connect.
We do not sell personal data and we do not share enquiry contents with external business partners, investors, medical technology developers, healthcare operators, clinical partners, or other commercial counterparties unless you have requested or expressly agreed to such disclosure.
Access to contact form submissions is limited to authorised personnel within VirtuoMed Connect who need the information to review and respond to the enquiry.
Depending on the technical infrastructure used to operate this website and email communication, limited personal data may be processed by service providers acting only for technical, hosting, form routing, email, security, or maintenance purposes. These providers are not permitted to use the data for their own purposes.
6. International technical processing
Personal data submitted through the contact form is reviewed internally by VirtuoMed Connect.
Depending on the website, hosting, form, email, or IT infrastructure used, limited personal data may be technically processed in countries outside Namibia. This does not mean that enquiry contents are shared with external business partners.
We do not transfer contact form submissions to external parties for business development, partnership, investment, or clinical project purposes unless you request or expressly agree to this.
7. Data retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.
General enquiries that do not lead to further engagement are retained only for a limited period unless a longer retention period is required for legal, regulatory, accounting, governance, or legitimate business reasons.
Where an enquiry leads to an ongoing business discussion or relationship, relevant correspondence may be retained as part of our business records.
8. Cookies and analytics
This website is intended to operate without advertising cookies or third-party marketing trackers.
Basic technical data may be processed to deliver, secure, and maintain the website.
If analytics tools, embedded third-party services, or non-essential cookies are added in the future, this Privacy Policy should be updated accordingly and, where required, additional consent mechanisms should be implemented.
9. Your rights and enquiries
Depending on the laws applicable to your situation, you may have the right to:
Request access to personal data we hold about you
Request correction of inaccurate or incomplete personal data
Request deletion of personal data
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Lodge a complaint with a competent data protection authority, where applicable
Privacy-related enquiries may be submitted through the contact form on this website. Please include “Privacy request” in the message field.
10. Security
We apply reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
No website, form submission, or electronic communication system can be guaranteed to be completely secure.
11. Third-party links
This website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.
12. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.